Got SiteGround suspension email? Is your Siteground account suspended due to malware infection? In our guide, learn about various reasons for suspended siteground account & how to fix siteground web host suspended site issue.
When your website is up and running then it is in the benefit of your business that the website is running smoothly even with the slow internet connectivity. On many websites you can view a message as” This site is temporarily unavailable” or If other web host suspended your site, you can check this guide. “This account has been suspended” on your WordPress site hosted on a shared/dedicated hosting.
However this is not the only reason, there are certainly other reasons such as Incorrect DNS settings., the domain name has expired, blank or no index file and network connectivity issues which may lead to SiteGround Suspended Reseller Accounts .
People Also Ask:
🔵 My WordPress site hosted on Siteground is suspended?
🔵 How to unsuspend Siteground Dedicated hosting account?
🔵 What are the Common reasons for suspended siteground account?
🔵 My WordPress site hosted on Siteground is inaccessible?
With the possibility of many commutative factors, there can be a suspension of your web hosting account. Let’s dig deeper into the topic to consider the various factors, causes and prevention that we can take to avoid website suspension.
You must also protect your site from malware to avoid WordPress site hosted on siteground from being suspended.
Also Read – Site hosted on Godaddy hacked
🔵 Siteground Shared Hosting
Siteground is a web hosting website providing hosting to websites. It is an economical and the most sought after option for entrepreneurs and startups who work on low budgets and are looking for the shared hosting.
When you opt for the shared hosting, there are various issues associated. However, siteground has a wide network of web sites hosting multiple applications such as Drupal, Joomla, Magento, PrestaShop, WordPress and WooCommerce. With an uptime of more than 90% uptime, the site is a leading hosting site worldwide
🔵 Suspended Siteground Hosted WordPress site ?
A suspended site is the one that is not allowing the content to be displayed. A common reason for the suspended website is the non-payment of the dues pending which can be easily overcome. But the presence of malware or virus infection on the website is also one of the major reasons for the site suspension.
Although SiteGround has hosting security in place but it does not provide WordPress malware removal services. Instead it leaves it up to the site owners to clean their websites. If such an unpleasant attack takes place then you must immediately rush to “WP Hacked Help”. The website can be up and running in minimum time.
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🔵 Siteground Suspension – Symptoms
In most of the case, the siteground sends a prior message to the website owners before the suspension displaying the reason behind it. The detailed email carries all the information of the presence of the malware and infected pages. Here are the signs that your Siteground account has been suspended.
The website once infected starts showing weird behavior when it loads in the browser. Some of the messages displayed are:
- The page is unable to load and starts displaying DNS error
- The hosting provider notices a consumption of resources in case malware is present
- The unwanted hyperlinks are found on the website which redirects users without their consent – Malicious redirects on wordpress
- The backend databases are exhausted and stop loading results on the web pages.
🔵 Causes of Siteground Account Suspension
Any web administrator would get worried after receiving the message of site suspension from siteground. Well instead of getting panic, the first thing that you must do is to check your account with Siteground along with a registered email. The second step would be to reach the root cause of suspension.
🔹 Malware Infection
In the pool of websites that continuously interact with the network and with each other, closely associated with other internet services such as third party payment gateways, your site might likely get affected from malware. Attackers hunt for the opportunities to locate vulnerable sites and infect them by uploading malware into the web server. This malware starts hampering and slowing down the web pages speed that results in poor website’s performance.
Whenever you try to open the website the connection gets timed out. The content present on the website might get tempered. The owner might lose confidentiality and transparency of the website. In such cases, the site is prone to have data loss.
When Siteground detects this unusual activity at the website, they warn the owner and suspend their account. Here is the main cause for Siteground website hosting suspension. Once you are able to remove malware from your wordpress site it will be not advisable to believe that there are fewer chances of getting it infected again. As it is said that prevention is always beter than cure.
As the malware attacks your website, the phishing links get enabled on your website. These links will redirect infected website’s visitors to unwanted and undesirable hyperlinks. The malware, through these phishing links, has the intention to hack user’s personal data which may include online banking details.
Phishing is a serious hack that leads to automatic Siteground account suspension and you as a website administrator may face lawsuits.
🔹 Spamming and Blackhat SEO
Spamming and black hat SEO techniques give the instant traffic boost to the websites but in the long run, your website is categorized as a notorious website.
Siteground takes proactive actions in case they find any SEO Spam on your WordPress Site and straightaway suspends your hosting account. Now, instead of gaining business, you might not be able to retain even the existing business.
Blackhat SEO activities are not supported by any of the hosting services. It is an open invitation to malware that will cause insecurity for your website. Your team must be aware of this catastrophic impact that can spoil your online reputation.
It is not an easy task or any developer’s routine task to detect malware on the website. WordPress websites providing eCommerce services normally get infected but the intelligence lies in taking immediate precautions. Normally, malware resides behind a pirated movie file, an unwanted PHP script, a hidden directory and so on.
The powerful search engine crawlers can receive malicious outputs served by the malware’s agents present on the website. If this kind of code is regularly detected at your website, URL gets blacklisted. It may also show up in google as a warning message – This Site May Be Hacked
🔹 High Server Usage
The malware can also cause excessive resource consumption by your website. It can also try to connect to a botnet to perform a DDoS attack on the server.
When Siteground notices excessive resource consumption by your malware-infected website, they are very likely to suspend your website’s hosting.
🔹 Lack of payment
There can be a payment issue which can also lead to suspension of your hosting account. The web administrators may miss out on the deadline of the payment and this can lead to Siteground account suspension.
If Siteground has kept your website on a shared hosting platform, then malware from your other hosted websites can crawl in and cause disruption to your website. This infection, when noticed by Siteground, may cause suspension of your hosting account.
All these things might catch the attention of Siteground officials. Depending on the severity, it can also range from just your Siteground account suspension to permanent blacklisting of your business’s website on other hosting platforms.
🔵 What to Do When SiteGround Suspends Your Site?
Siteground suspension can be fixed by ensuring the following three steps:
- Remove malware deeply from the website using an online wordpress malware scanner.
- Try to obey the website hosting criteria by Google
- Once you are sure of a clean website, then submit your website to Siteground to review and remove the suspension.
To fix the malware issues of the infected site, follow the below- mentioned steps
🔹 Remove Malware From Your Website
A reliable antivirus and security tool detects the malware on your website. There are typically two methods to remove it. If it has not harmed your website to a greater extent then manual removal can be done. If the malware has abruptly stopped functioning of your website then you need to take help of WordPress security Plugins .
The manual method is time-consuming and unable to remove the malware completely. However, deleting the malicious codes can help you to recover. The process is complicated and quite often programmers with less technical knowledge end up deleting the wrong codes which lead to further catastrophes like the website breaking.
But if you are inclined to try out manual cleanup, then you can take help of experts. Drop an email at our website to take expert consultation. Learn how to fix hacked WordPress site and navigate to the section scanning and cleaning a hacked website..
🔹 Remove Google Blacklist
Google has a mechanism to check malware and it is quite an obvious step to suspend the infected website by the host. Google can flag your website for safety concerns. It prevents users from visiting an infected website and saves them from becoming victims of various kinds of hacks such as WordPress pharma hack, Japanese keyword hack . For more, you can check WordPress hacked redirect. Perform a website safety check regularly so that you can avoid awkward situations of getting site blacklisted by google.
After the site cleaning is performed, we can inform Google and update about the current status. The malware could also cause the site suspension. In such a case, the search engine can also suspend your Adwords account or disapprove your google ads. Check your Adwords account, and if it’s suspended, then we have an indepth article to help you out – Google Ads account suspended due to malware
🔹 Submit your Suspended Website for SiteGround Review
Whatever cleaning process you are following, make sure it is the quickest and easiest way as the reputation of your business depends on it. After you get ready, you can send an email to SiteGround hosting informing them about the cleaning of the website.
It will be wiser to reply on the same thread of email that your site is suspended. By doing so, you can drop a straight forward email stating the present status of the website.You can also maintain the record of it.
It would be beneficial to rescan your site with a WP hacked help malware scanner tool and take a screenshot of the results indicating it’s clean. It can act as a proof of the cleaning process. Once everything is checked by Siteground, your website will be up and running. The process normally takes 24hrs.
Helpful Links : Siteground user support
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🔵 How To Prevent Site Suspension On Siteground?
It is high -time that the website owners must pay attention to the safe and secure website as much as they care about designing, navigation and functioning of the website.
You can apply the simple steps to maintain the security and authenticity of your website. Some of them are:
- Keep Your Website Updated – Also read – How To Manage WordPress Automatic Updates
- Implement Stronger Username & Password
- Take security as the priority – Follow this WordPress Security Checklist
However, prevention of websites from a massive malware attack, extra efforts are required to be put. Ensure that you have taken a serious note of it
The website administrator must maintain the backup plan to rescue from unwanted attacks. Normally, we have a casual attitude in taking a backup that leads to data loss. A wise way of handling it to choose a hosting plan that includes the provision for a regular backup so that you are not forced to build a website once it gets infected.
Our Guide – How to Take WordPress Database Backup?
🔹Maintain High-Level Security
Security comes in hardened form. It is the top most concern today for every website owner. Some of the measures which you can take are:
- Secure coding practices must be followed to prevent SQL Injection in WordPress site. A simple yet powerful coding can protect the website
- The users must be allowed to contact the website only through the forms that are sanitized through logical functions before passing it for backend processing. Rule out any possibility of XSS attack.
- For the common user accounts associated with your website, you must setup a 2-factor authentication. It can easily be enabled from an admin account.
- To avoid hackers reach from your databases, keep updating the security keys associated.
- You must carefully operate your upload section preserving cPanel details to prevent PHP execution by outsiders. Disable Directory Browsing in WordPress
- Block the plugin installation without permission. It will prevent injection of a php backdoor in your wordpress website.
- Make sure that you have disabled File Editor to prevent access to your backend files by malware, malicious bots and hackers.
- Carry out WordPress site maintainence on regular intervals.
- Change Your WordPress Username
- Monitor User Activity in WordPress
🔹Build a Security Wall for your Website Protection
Once the malware cleaning is done and the Siteground suspension is evoked, it becomes essential to take steps for future prevention. That means that real-time monitoring is the only solution to protect your website from malware and other attacks. So, along with the web hosting package from the Siteground or any other web hosting website, keep track on WordPress security 24/7.
🔹Need Help Fixing Siteground Web Hosting Suspension?
WordPress Hacked Help is a one stop shop to remove malware or hacked site cleanup. The tool helps in easy cleanup without causing any hindrance to the internal working of the website. The website offers affordable plans that allow you to regularly sanitize and clean your websites.
Moreover, the working of the tool is super easy. The tool is no way entering your security zone and asking for revealing your security settings. You have to follow the easy steps of submitting the URL of your website. The scanner cleans up the site quickly and the website is up and running smoothly. It is one of the quickest website cleanings tools that can eventually avoid the siteground suspension.
Taking a plan for your website will let you enjoy a safe and malware-free website. In a way, you can focus on business growth by enjoying uninterrupted web hosting. for more information, you can call at the given number and can speak to the executive. Many websites are right now enjoying the benefits of our scanner.
Getting your hosting account suspended could cause an unfavourable condition for the web administrator. This is why we sincerely hope you to connect with a website that can virtually maintain the security of your website.
Before summarizing and giving final thought, we would recommend you to take the following steps:
- Search the web for Best wordpress malware scanner.
- Follow the instructions to submit your website for cleaning the malware
- Taking a backup of the website must be a priority, not a choice.
At last, keep your site safe to avoid Site ground web hosting suspension and if you have any questions then reach out to us!