IMPORTANT: BY YOUR ACCESS AND/OR USE OF THIS PRODUCT YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OUTLINED IN THIS POLICY AND THAT WPHACKEDHELP MAY COLLECT, TRANSMIT, STORE, DISCLOSE, AND ANALYZE INFORMATION AS DESCRIBED BELOW FOR THE PURPOSES DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY DO NOT ACCESS OR USE ANY ASPECT OF THIS PRODUCT AND/OR CLOSE AND DELETE ANY PORTIONS OF THIS PRODUCT DOWNLOADED OR INSTALLED BY YOU.
There are two types of information that we collect about our users: Personally Identifiable Information ("PII") and Non-Personally Identifiable Information ("NPII"). A. Where PII refers to information that lets us know the specifics of who you are such as your name, permanent address, email Id, telephone, and other personal information. B. NPII - refers to information that does not in and of itself allow us to identify a specific individual such as your "log files" which tell us your IP address, which website you came from before ours or go to after, which browser you use, your browser language, the date and time of your requests, and the other similar activities. NPII may be analyzed and/or compiled on an aggregate or personal basis.
We may collect information from you when you: visit our websites;
download or use our products; request service or support, and pay
for products and services.
B. Download or Use our Products - Dependent on whether the product is a free, trial, or purchased version, WPHackedHelp may collect different types of information from you. The products may access such information through submission or processes initiated in the products by you or through internal automatic scanning and assessment functions and may submit collected data to WPHackedHelp or its affiliates via internal automatic submission functions. Limited Functionality and/or Duration Products - Typically, we do not require you to register PII in order to download and use free or trial versions of our products for the applicable free or trial period. However, in some cases, particularly with full functionality trials, we may ask you to register PII before you can download and use the product. Later, when you download and run such products we may collect information such as your IP address and/or Media Access Control address, the Machine/Install ID of the computer on which the product is installed, preferred language, your user agent (information such as browser information, your operating system, plug-ins you have installed such as Flash, and computer type), devices you have attached to your computer, your hardware, and software and have access to your entire system registry (which may include programs you have on your computer, user files, recent websites you have visited, browsing history, etc.) and other general statistical information. Purchased Products - Upon purchase of the product you will be asked to provide information such as your first and last name, email address, postal code, phone numbers, other contact information and your payment information to complete the purchase of the product. Additionally, when you download and run such product we may collect information such as your IP address and/or Media Access Control address, the Machine/Install ID of the computer on which the product is installed, preferred languages, your user agent (information such as browser information, your operating system, plug-ins you have installed such as Flash, and computer type), devices you have attached to your computer, your hardware and software, status information about the installation or operation of the product, and have access to your entire registry (which may include programs you have on your computer, user files, recent websites you have visited, browsing history, etc.) and general statistical information.
C. Request Service or Support - We may collect PII and NPII from you in the course of providing our services or support. We may ask you to provide information about your computer, your internet access or service provider, IP address, information about your hardware and software, URLs of sites you have visited, files stored on your computer, and information about senders and receivers of email messages, and other similar NPII. We may request PII such as names, home or work address, email address, telephone number, or other information by which we may identify you. This information may be collected from you verbally, from your computer, or by way of electronic communication (including communication between your computer and ours, automated communications, and email). In your quest for the support, we may also offer you the option of allowing one of our agents to take remote control of your computer wherein that agent will have access to your entire system.
Such information and access may be used depending on the product and to the extent permitted by law, including without limitation: - to deliver the services and support, or carry out, the transactions you have requested; -to send communications to you, such as product safety information, your status (for example, order confirmation, registration status, license expiration), information about products and services available from WPHackedHelp and its corporate affiliates, promotional offers and surveys; -customize, analyze and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you; -enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you; -to track, analyze and publish reports on security risk trends using statistical information derived from the data prevent fraud and other prohibited or illegal activities; -protect the security or integrity of our websites, our business, or our products or services; or -as otherwise reasonably necessary to ensure optimal product performance, meet your needs and/or requests, or as disclosed to you at the time of collection.
Our Systems - All PII is recorded in our e-commerce system and all NPII is stored in a separate tracking system. A user's PII and NPII are linked by way of the fact that his information in both systems is categorized under the same unique identification number (UID). Due to the shared UID number in these systems, all information collected and stored in both systems is treated by WPHackedHelp as PII. However, neither system is able to use nor automatically access the information stored in the other. Where the NPII collected is disassociated from the UID, the information collected is treated as NPII. Where such Mix Panel is a third party application utilized by WPHackedHelp for the purpose of securely hosting Customer Relations Management (CRM). WPHackedHelp analyzes data collected on an aggregate basis to optimize e-commerce flow and marketing campaigns. Storage of Your Information - Information that we collect may be stored and processed in the United States or any other country in which we, our subsidiaries, affiliates, contractors, representatives, agents, or resellers maintain such information. PII on our servers is only accessible from our physical premises, premises of our subsidiaries, affiliates, contractors, representatives, agents and authenticated networks and personnel. Access is limited to authorized personnel only, and company networks are password protected and subject to additional policies and procedures for security. By your use of our product, you consent to any such transfer of information outside of your country. Data Transfer -Information may be transferred to the WPHackedHelp group in the United States or other countries that may have less protective data protection laws than the region in which you are situated and be accessible by WPHackedHelp employees or contractors exclusively to be used in accordance with the purposes outlined in this policy. For the same purposes, the information may be shared with partners and vendors that process information on behalf of WPHackedHelp, including, for instance, banking and credit card partners to process payments made by you on our site. WPHackedHelp has taken steps so that the collected information if transferred, receives an adequate level of protection. Data Retention - In general, WPHackedHelp will retain your PII for as long as you are a user of our products and thereafter for internal reporting and reconciliation purposes as necessitated by legal requirements and to provide you with any feedback or information you might request or require. After this time period, we may delete or de-identify the information from our systems. Please note that if we remove your PII from our systems as described above because we keep track of past transactions, we cannot delete information associated with those transactions. Additionally, it may be impossible to completely delete your information because of our data backup processes. Security -We use administrative, technical, and physical safeguards to protect the information we maintain and ensure it is used in accordance with the terms of this policy. Our security controls are designed to restrict access to the information to authorized personnel only. We test our website for security vulnerabilities. When you make payment on our websites using your credit card, we use SSL encryption in the transmission to WPHackedHelp of the credit card number.
We may share your PII with corporate affiliates to carry out transactions you request, or to make our products, business or that of our corporate affiliates more responsive to your needs which include our corporate affiliates providing you with information about WPHackedHelp, and our products. We provide some of our services through contractual arrangements with affiliates, service providers, partners, and other third parties. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and provide your order information to third parties who help us provide customer service. Subject to applicable laws, WPHackedHelp reserves the right to cooperate with any legal process and any law enforcement or other government inquiry related to your use of our product. This means that WPHackedHelp will disclose your PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our product for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Except as described above, we will not disclose your PII to third parties for their own marketing purposes unless you have provided consent.
Except as otherwise discussed in this policy, this document addresses only the use and disclosure of information we collect about and from you. We do not endorse, approve, or guarantee any third party sites or products. Third party sites or products accessible through our products have their own privacy policies, data collection, and use and disclosure practices. Please also be aware that, in providing services on WPHackedHelp's behalf, our business partners may collect personal information about you. Please contact these third parties if you have any questions as to their privacy practices. WPHackedHelp shall not be held liable for any exploitation or loss arising out of your interactions with any third party.
We provide you with the authorization to edit the PII that you have provided us. You may access and edit your account information by contacting us through the contact information provided herein. We encourage you to promptly update your PII if it changes. At this time WPHackedHelp does not delete information collected from users.